Welcome to JOVIVEDA HERBALS. By accessing, browsing, or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General Use

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information provided on this website is intended for general wellness and informational purposes only.
  • Product information, descriptions, and content should not be considered medical advice, diagnosis, or treatment.
  • Customers are advised to consult a qualified healthcare professional before using any wellness product if required.

2. Orders & Acceptance

  • Orders are considered confirmed only after successful payment or order confirmation.
  • JOVIVEDA HERBALS reserves the right to refuse, cancel, or limit any order at its sole discretion.
  • Orders may be canceled due to stock unavailability, pricing inaccuracies, technical errors, or suspected fraudulent activity.
  • Product availability is subject to change without prior notice.

3. Payments

We provide secure payment options including:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets

All transactions are processed through secure and encrypted payment gateways. JOVIVEDA HERBALS does not store your complete payment information on its servers.

4. Shipping & Delivery

Shipping Coverage

We currently ship across India.

Delivery Timeline

  • Processing Time: 1–2 Business Days
  • Delivery Time: 3–7 Business Days

Delivery timelines are estimates and may vary depending on location and logistics availability.

Tracking Information

Customers will receive shipment tracking details via SMS, email, or other available communication channels once the order is dispatched.

Delivery Delays

Unexpected delays may occur due to:

  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier partner issues
  • Other circumstances beyond our control

5. Returns & Exchanges

Eligibility

Returns or exchanges will only be considered if:

  • The product received is damaged, defective, or incorrect.
  • The request is submitted within 48 hours of delivery.

Mandatory Unboxing Video

Important Requirement

To process any return or exchange request, a complete unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening
  • The entire unboxing process
  • The condition of the product received

Requests submitted without a valid unboxing video may not be eligible for review or approval.

Replacement Process

  • Approved replacement requests will generally be processed within 3–5 business days.
  • Refunds may be provided only if a replacement product is unavailable.

Non-Returnable Products

The following items are not eligible for return or exchange:

  • Opened products
  • Used products
  • Consumable items after opening
  • Products without original packaging
  • Products damaged due to misuse or improper handling

6. Product Usage & Liability

Customers are responsible for reading product information, ingredients, usage instructions, and warnings before use.

JOVIVEDA HERBALS shall not be liable for:

  • Misuse of any product
  • Allergic reactions or sensitivities to ingredients
  • Failure to follow product instructions
  • Individual results that may vary from person to person
  • Delivery delays caused by courier or logistics partners

7. Privacy & Data Protection

Your privacy is important to us.

Information We May Collect

  • Name
  • Address
  • Email Address
  • Phone Number
  • Order Information
  • Website usage and browsing data

Use of Information

Information may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website functionality and user experience
  • Send order updates and promotional communications
  • Prevent fraud and enhance security

Data Sharing

We do not sell or trade personal information.

Information may only be shared with:

  • Payment processing providers
  • Shipping and delivery partners
  • Government or legal authorities when required by law

Cookies

Our website may use cookies and similar technologies to improve browsing experience, analyze traffic, and enhance website performance.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and design elements, is the property of JOVIVEDA HERBALS and may not be copied, reproduced, or used without prior written permission.

9. Modifications to Terms

JOVIVEDA HERBALS reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the website following any updates constitutes acceptance of the revised terms.

10. Consent

By accessing this website, creating an account, placing an order, or checking the acceptance box during checkout, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including our Shipping, Returns, and Privacy policies.

JOVIVEDA HERBALS
Trusted Ayurvedic Wellness for Modern Living 🌿